Changed your mind or spotted an error in your order? Don't worry. Canceling an order on LoongBuy is straightforward if the seller hasn't shipped it yet. This guide walks you through the steps for unpaid and unshipped orders, explains your refund options, and shares tips to ensure a smooth process.
When Can You Cancel?
The key to a full, hassle-free cancellation is acting before the seller confirms shipment. Typically, you have a short window after placing your order. Once the order status changes to "Shipped" or "Processing," you must contact the seller directly, and different rules apply.
Step-by-Step Cancellation Process
Step 1: Log Into Your Account
Go to the LoongBuy website and log into your buyer account. Navigate to "My Orders" in your account dashboard.
Step 2: Locate the Target Order
Find the order you wish to cancel. Check its status carefully. It must read "Unpaid" or "Pending" (or similar, indicating it's not yet shipped).
Step 3: Initiate Cancellation
Click on the order details. Look for and click the "Cancel Order" button. You may be asked to select a reason from a dropdown menu (e.g., "Changed my mind," "Found better price," "Wrong size/color").
Step 4: Confirm & Submit
Review your cancellation request and submit it. You should receive an on-screen confirmation and an email notification acknowledging your request.
Refund Eligibility & Timeline
Understanding refunds is crucial to avoid unexpected deductions:
- Unpaid Orders:
- Paid but Unshipped Orders:100% refund
- Potential Fees:
- Refund Timeline:
- Paid but Unshipped Orders:100% refund
Pro Tips to Avoid Delays or Issues
Act Quickly
The moment you decide to cancel, act. Sellers on marketplaces like LoongBuy often process orders rapidly.
Communicate Politely
If the "Cancel Order" button is unavailable, message the seller immediately through "Messages" or "Contact Seller." Politely state your request to cancel before they ship.
Double-Check Before Buying
Review your cart, item details, shipping address, and total cost carefully before finalizing any payment to minimize the need for cancellations.
Keep Records
Save the cancellation confirmation email and any communication with the seller until the refund is fully received.
What If the Seller Already Shipped?
If the order status changes to "Shipped" during your cancellation attempt:
- Contact the Seller Immediately:
- Refusal of Delivery:
- Initiate a Return:
- Refusal of Delivery: